Refund Policy

Last updated: 14 September 2026

We would rather fix a problem than keep money from someone who is unhappy. This page sets out exactly where we stand.

The short version

Email hello@tattoogenerator.ink within 14 days and tell us what went wrong. If the product did not do what we said it would, you get your money back.

Subscriptions

• Within 14 days of your first payment, if the product is not what you expected, we will refund it in full. You do not have to justify the request.
• Renewals can be cancelled at any time from your account. Cancelling stops the next charge; the plan keeps working until the period you already paid for runs out.
• We do not auto-refund a renewal you forgot about, but if you cancel within 7 days of a renewal and have not used the new period's credits, ask us and we will refund it.

Credit packs

• Unused credits are refundable within 14 days of purchase.
• Credits you have already spent on generations are not refundable — the images were produced and the compute was paid for.
• If a pack was bought by mistake and is untouched, tell us and we will refund the whole thing.

When a generation fails

A failed generation is never charged. It does not spend credits and it does not count against your free runs. If you were charged for something that did not produce an image, that is a bug — tell us and we will refund it and fix it.

What we cannot refund

• Credits already consumed by successful generations
• A subscription period that has been substantially used, past the 14-day window
• Charges disputed more than 90 days after payment

Dissatisfaction with the designs

AI image generation is not deterministic, and taste is personal. We cannot refund because a design was not to your liking — that is why a free account comes with starter credits and no card, so you can judge the output before paying anything.

That said: if the generator is consistently ignoring what you asked for, that is a product failure, not taste. Send us examples and we will treat it as the former.

How to ask

Email hello@tattoogenerator.ink from the address on the account, with the order number if you have it. We reply within one working day and process approved refunds within 5–10 working days, back to the original payment method.

Your statutory rights

Nothing here limits rights you have under the law where you live, including the EU/UK right of withdrawal for digital purchases.